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University of Colorado Front Desk/Scheduler in Aurora, Colorado

*Applications are accepted electronically ONLY*

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University of Colorado l Anschutz Medical Campus

School of Medicine, Department of Obstetrics and Gynecology, Maternal Fetal Medicine Practice

Front Desk/Scheduler (Administrative Assistant II)

Position #750772 – Requisition 16972

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The University of Colorado Denver l Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

The Maternal Fetal Medicine Practice has an opening for a full-time, University Staff (unclassified) Front Desk/Scheduler (Administrative Assistant II) position.

The University of Colorado Anschutz Medical Campus ranks among the top institutions nationally in clinical care, education and research. Its 230-acre campus, designed to enhance collaboration and interprofessional education, hosts the College of Nursing; the Schools of Dental Medicine, Medicine, Pharmacy, and Public Health; the Graduate School; a Health Sciences Library; and two hospitals. Strategically located contiguous to the campus are a biosciences research park and the soon-to-be-completed Veterans Hospital. CU Anschutz offers two undergraduate degrees, 35 graduate degrees, and five first-professional programs. More than 4,000 students learn alongside faculty members who also make meaningful medical discoveries and provide expert clinical care through 1.5 million patient-visits annually. A hub for research and innovation, CU Anschutz receives over $400 million in research awards each year and has filed 1,300 patent applications and formed 53 new companies since 2002. Read CU Anschutz Quick Facts here.

_Nature of Work:_

The Administrative Assistant is responsible for providing outstanding customer service to both physicians and patients in scheduling patient encounters within the Maternal Fetal Medicine Practice. The individual in this position will perform a broad spectrum of duties related to the effective and efficient scheduling of patients for outpatient visits and procedures in the Maternal Fetal Medicine patient office. This includes maintaining precise interactions with nurses, physicians, and any other departments or functions involved in the delivery of patient care services.

The individual in this position will function as a liaison between the patient and the physician for non-clinical issues- i.e the Administrative Assistant will not disseminate any clinical information such as diagnosis, test results, post-surgical care instructions, etc. and will be primarily focused on the scheduling of patient appointments and performing administrative support duties. All clinical information will be communicated by a medical assistant or physician and inquires/requests related to such information will be directed appropriately.

_Examples of Work Performed:_

  • Schedule outpatient visits, including data entry into Epic, preparing all necessary documentation within medical record for physician(s) to review, determining if there will be any insurance pre-authorization needed, and mailing information packets to patients as necessary.

  • Must understand the relative priority of clinic visits and procedures needed to be scheduled. This will frequently require working with multiple physician/lab schedules.

  • Schedule and/or attend various meetings to facilitate communication of key information regarding patient scheduling or other activities related to the accomplishment of the Division’s clinical activities.

  • Obtain referrals and authorizations as necessary for all clinic patient encounters, procedures and surgeries. This will require interactions with insurance companies and a working knowledge of various types of insurance along with CPT and Dx coding.

  • Coordinate clinical workload for physicians and nurses to include answering patient phone calls and directing them appropriately.

  • Participate in all staff meetings within the Division and contribute to on-going staff projects.

  • Preauthorize procedures and surgeries.

  • Procure insurance referrals for clinic.

  • Oversee clinic scheduling; schedule follow up appointments as needed.

  • Triage new patient referrals (fax and phone); email out new patient information.

  • Register new patient information in Electronic EMR to create MRN.

  • Request Interpreter Services if necessary.

  • Triage incoming patient phone calls.

  • Process requests for medical records.

  • Sending certified letters to the parents of minors as required by law and maintaining documentation.

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

PLEASENOTE:Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable

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_Salary and Benefits:_

The hiring salary for this position is commensurate with skills and experience. This position is eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.


Total Compensation Calculator:

_Minimum Qualifications:_

  • High School Diploma or GED Certification.

  • Two (2) years of administrative experience in a health-care setting.

Substitution: Appropriate education will substitute for the required experience on a year-for-year basis.

Conditions of Employment:

  • Must be willing and able to lift, push and/or pull up to 20 lbs.

_Preferred Qualifications:_

  • Electronic EMR experience is highly preferred.

  • Experience working in a Obstetrics and Gynecology setting.

_Competencies/Knowledge, Skills and Abilities:_

  • Must demonstrate expertise with various computer programs including all MS Office Suite applications.

  • High level of verbal and written communication in conjunction with professional telephone etiquette is essential.

  • Must have superior editing and writing abilities suitable for academic standards.

  • Exceptional customer service skills with the ability to maintain a positive attitude at all times and work with diversified customer clientele is required.

  • Must be flexible and capable of handling multiple and shifting priorities.

  • The ability to handle sensitive information in a confidential manner is required.

  • Must demonstrate the ability to act independently, have excellent interpersonal skills, and be able to maintain positive working relationships.

  • Broad knowledge of medical practice front office operations and medical terminology is required.

  • Familiarity with insurance plans,ICD-10/CPT coding and the prior authorization requirements for procedures and tests is a plus.

  • Ability to assess priorities and rearrange job duties as needed.

  • Ability to process credit card payments, handle cash transactions, and general math accuracy as supervised by Practice Manager.

  • Ability to decisions regarding the routing and handling of patient phone calls based on the information shared by the patient. For example, clinical issues cannot be handled by this position and should be directed to the appropriate member of the team, (i.e. Medical Assistants, MDs, billing or administration).

  • Ability to handle sensitive patient information and a high level of decision making is required to determine when it is appropriate to share sensitive information and what type of information may be shared.

  • Understand and able to explain procedure packages, especially self-pay services.

_Diversity and Equity:_

Please click here for information on disability accommodations:

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Job: *Administrative Support and Related

Organization: *U0001 -- DENVER & ANSCHUTZ MED CAMPUS

Title: Front Desk/Scheduler

Location: Aurora

Requisition ID: 16972