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University of Colorado Technology Support Analyst in Aurora, Colorado

University of Colorado | CU Anschutz Medical Campus

Colorado Center for Personalized Medicine, Health Data Compass

Technology Support Analyst

Position #16083 – Requisition #00759939

Applications are accepted electronically ONLY atwww.cu.edu/cu-careers

The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

The Colorado Center for Personalized Medicine, Health Data Compass, has an opening for a full-time University Staff (unclassified) Technology Support Analyst position.

The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges, and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care.Read CU Anschutz Quick Facts here.

Job Summary:

Health Data Compass is the technology innovation arm of the Colorado Center for Personalized Medicine, CU’s banner initiative to improve patient health through the science of personalized medicine. Our team is implementing a data integration and analytics platform on cutting-edge, cloud-based technologies to support biomedical research and clinical excellence throughout the CU research enterprise and our hospital partners. Compass services are hosted on cutting-edge, cloud-based technologies.

The Technology Support Analyst is responsible for a variety of projects and tasks to operate, maintain, and improve Compass’s technology support processes while adhering to policies and procedures designed to keep our patient data secure. Activities include processing access requests, troubleshooting issues with end users, and maintenance of various support processes, such as user onboarding. Activities are undertaken and executed in support of organizational goals and are accountable for providing technology process solutions for the organization. This is an ideal position for a candidate with strong attention to detail and organization who enjoys working within an innovative, dynamic, and fast-paced team.

Primary Responsibilities:

  • Executes and maintains a variety of Compass technology support processes, such as onboarding and security access requests

  • Troubleshoots issues with end users

  • Prioritizes, analyzes, and resolves issues from compliance audits and/or security alerts

  • Executes a variety of compliance processes, such as cataloging employee workstations

  • Analyzes areas of technology support process improvement

  • Other duties as assigned or as needed

Salary and Benefits:

The salary range (or the hiring range) for this position has been established at $54,384 - $75,000 and is commensurate with skills and experience.

This position is not eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits:https://www.cu.edu/employee-services/benefits.

Total Compensation Calculator:https://www.cu.edu/employee-services/total-compensation

Diversity and Equity:

Please click here for information on disability accommodations:http://www.ucdenver.edu/about/departments/HR/jobs/Pages/JobsatCUDenver.aspx

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Minimum Qualifications:

Education:

A bachelor’s degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.

Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis.

RequiredExperience:

  • Two (2) or more years of experience working in a help desk, or as a business or support analyst, or similar;OR

  • Two (2) or more years of experience with IT applications or systems development

Preferred Qualifications:

  • Two (2) years of experience with IT applications or systems development

  • Familiarity with Active Directory

  • Familiarity with HIPAA regulations and their application to technology systems

Competencies:

  • Strong interpersonal and excellent written and verbal communication skills.

  • Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.

  • Outstanding customer service skills.

  • Demonstrated commitment and ability to advance diversity and inclusion.

  • Strong knowledge of Microsoft Office products.

  • Organized, with strong attention to detail.

  • Ability to manage multiple priorities with competing deadlines.

  • Ability to work independently, self-starter.

Job: *Information Technology

Organization: *U0001 -- DENVER & ANSCHUTZ MED CAMPUS

Title: Technology Support Analyst

Location: Aurora

Requisition ID: 16083

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