Events & Facility Operations Coordinator
Posting Close Date:
Recreation Services welcomes applications for an Events & Facility Operations Coordinator. This position reports directly to the Assistant Director of Event Operations and provides leadership, direction, and coordination of daily facility operations, event management, and student staff supervision within the Department of Recreation Services. This is a full time, professional exempt position supervising building and event operations for the main and Williams Village Recreation Centers, student employees for event operations and Williams Village weight room staff. The Coordinator provides oversight of special events for departments, campus groups, summer camps, and unaffiliated organizations which entails set-up and strike. In collaboration with all areas of the department, the division of Student Affairs, and the CU community, they work to enhance equipment, facilities, and events.
Work hours are primarily afternoons, evenings and weekends during fall and spring semesters with flexibility and days during the summer. Work schedule is dependent upon the university calendar, area requirements, summer camps, and special events.
Who We Are
Recreation Services is a valued campus resource and partner dedicated to supporting student success. We offer a variety of high quality, convenient, innovative and inclusive ways to help you connect with yourself and your campus community. The Rec is a LEED Platinum (highest ranking sustainable design) facility with over 300,000 square feet of recreation and fitness activity space. We are a student fee-funded service and our student-led, CUSG Recreation Board and team of experts will ensure we meet the evolving needs of a dynamic recreation, fitness and wellness service that supports student engagement, academic and personal success.
What Your Key Responsibilities Will Be
Manage day-to-day operations for the Williams Village and main Recreation Centers strength and cardio equipment areas.
Prepare documentation and dissemination of pertinent information for operations and events.
Monitor facility maintenance for building and equipment regularly, submit work orders as needed and follow up on service orders to ensure completion.
Answer customer questions, resolve issues that arise and diffuse conflict situations.
Develop and enforce policies and procedures to ensure the safe and secure use of equipment and facilities.
Supervise evening and weekend operations of multiple activity spaces to provide a fun and welcoming environment.
Work closely with the Facility Services operations team on related duties to supervise and manage staff, equipment, and facilities.
Recruit, hire, onboard, train, supervise, mentor and evaluate approximately 20 student employees for weight room and event positions.
Implement employee evaluations along with reviewing on-going work performance and providing coaching.
Develop and lead staff meetings and training on policies, procedures, customer service, participant safety, and emergency response to improve service provided to customers.
Determine employee work schedules and adjust in relation to budget, accuracy, and need.
Supervise all main Recreation Center student employees during evenings, weekends and all special events.
Assist the Equipment Services Manager with the supervision of weight room staff by attending meetings, training, and interviews which also includes facility supervisors.
Provide professional support to all hosted special events, summer camps, and department programs (Fitness & Wellness, Outdoor Programs, Sports Clubs and Intramurals).
Serve as the equipment coordinator for events to ensure equipment, including AV, is purchased, inventoried and supported.
Oversee the successful execution of events by supervising and assisting with event set-up and strike, providing secure and appropriate storage, tracks and records inventory and ensures equipment is well maintained and cleaned.
Provide excellent customer service and develops a rapport with internal and external customers to satisfy service expectations.
Meet internal and external customer needs by diffusing difficult situations and resolving the conflict.
Provide oversight of all financial and business transactions related to Williams Village Recreation Center weight room staff and equipment.
Maintain record keeping system to track expenses and revenue.
Develop and maintain quarterly reports and annual budget for Williams Village Rec Center.
Serve on project teams and committees related to facility operations, event management, employee training and development, and other areas as assigned.
Attend departmental, divisional, and other official functions as requested and required; and attend State, Regional, and/or National Conferences for professional growth and development.
Participate in the development of ideas and suggestions for program and facility improvement.
Attend Recreation Center classes or programs and use various facilities and equipment periodically for quality control.
What You Should Know
The work schedule for the position is primarily afternoons, evenings and weekends with flexibility during fall and spring semesters; schedule is dependent on University calendar, area requirements, or department events.
The hours for this position will primarily be afternoons and evenings Tuesday-Saturday, with occasional weekends.
What We Can Offer
The anticipated starting salary is $40,000.
The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.
Be Adventurous. Be Impactful. Be Boulder.
What We Require
Bachelor’s Degree from a college/university in Sport/Recreation Management, Exercise Science, Physical/Health Education, Student Development, or a related degree and work experience in a recreation center or fitness operations (may include undergraduate and graduate assistant student experience).
Equivalent combination of education and experience may substitute.
Experience supervising and/or managing students and/or employees.
Experience developing and leading staff training.
Experience with building operations and event management.
Ability to work a flexible schedule, evenings and weekends
What You Will Need
Planning and coordination process for events and facility operations.
Knowledge of scheduling software system.
Knowledge of appropriate questions to ask in guiding customers through the event planning process.
Professional oral and written communication skills.
Utilize strengths to leverage and deliver mission-driven results.
Work hard, set high standards and move fast.
Working independently and manage multiple tasks simultaneously.
Effectively supervise multiple staff members, manage a diverse group of individuals and foster a productive, positive work environment.
Establish and maintain good rapport with internal and external customers.
Plan, organize and carry out assignments effectively.
Return verbal & written correspondence in a timely manner and consistently meet deadlines related to reservation and staffing inquiries.
Work on several diverse tasks simultaneously.
Gather and analyze information, read situations and arrive at decisions.
Exercise attention to detail and design safeguards to prevent planning and staffing errors.
Proactive in solving problems independently and as a team.
Communicate effectively both verbally and in writing.
What We Would Like You To Have
Progress toward a Master's Degree or a Master's Degree from a college/university in Sport/Recreation Management, Exercise Science, Physical/Health Education, Student Development, or a related degree.
1-2 years of work experience in a collegiate recreation/fitness/sports management operations (includes student undergraduate and graduate assistant experience).
Direct personnel management experience recruiting, hiring, on-board training, scheduling, evaluating and coaching staff.
Experience supervising employees.
Experience with building operations and event management.
Experience with budget development and management.
Experience working with EMS, When to Work, Connect2 and Fusion software.
CPR/AED and First Aid Certification.
To apply, please submit the following materials:
A current resume.
A cover letter that specifically addresses how your background and experience align with the requirements, qualifications, and responsibilities of the position.
You will not be asked to upload references at this time.
Please apply by April 21, 2019, for consideration.
Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs.
Posting Contact Name: Boulder Campus Human Resources
Posting Contact Email: Recruiting@colorado.edu
The University of Colorado is an Equal Opportunity/Affirmative Action employer