The IT Business Analyst provides information technology (IT) planning and consultation for the University of Colorado’s (CU) Advancement’s Central, Foundation, and campus offices and service providers to analyze, recommend, and implement appropriate business solutions. The Office of Advancement consists of the following departments: Alumni Relations, Corporate & Foundation Relations, Parent Giving, and Annual Giving. This position must understand the business needs and objectives of advancement activities to determine what IT services and applications functions can and should be deployed to meet CU’s needs and objectives. This position works closely with departmental and campus leadership, campus IT governance groups, and system-wide stakeholders, to determine what services are applicable to meeting the University’s business IT needs. The Business Analyst also works within central Advancement, and collaboratively with central and Campus IT departments, to ensure the IT architecture and services, and overall university context are properly considered in any proposed IT solution.
The main focus for this position is to work within the NextGen project in the office of CU Advancement. The initial assignment of this position will be to work on requirements gathering, facilitation and participation, and business analysis with the NextGen project team.
This position is exempt from the State of Colorado Classified Staff system and reports to the Director of Technical Architecture. Day to day management, work assignments, and overall performance management will be provided by the Associate Director of Administrative Services from CU-Boulder. The main project for this position is slated to conclude August 2022, and this position may or may not continue past that date.
Duties and Responsibilities
Duties and responsibilities of the position include, but are not limited to:
Requirements Analysis and Delivery of IT Solutions
Perform testing of new systems; plan, conduct and document results of testing.
Perform analysis of functional and non-functional requirements for specific business and IT solutions
Align existing requirements with intended project outcomes by use of process flow models, use cases or user stories, data models, unified modeling language (UML) diagrams, and requirements traceability matrices that fully communicate requirements and conditions of satisfaction.
Serve as the liaison between the business community and the technical solution providers throughout the project life cycle.
Advise customers requiring assistance in solving complex problems or issues regarding management and business systems.
Perform analysis that considers the existing environment, the overall University business and technical environment, campus IT architecture, best practices from peer institutions and industry, and available technologies and services, then fully articulating and communicating solutions.
Ensure technology and reporting solutions are aligned with business needs and institutional goals
Interface with customers to examine specific use cases against vendor-delivered product, vet interpretations, document decisions, and maintain an up-to-date repository of such information.
Negotiate conflicting or unprioritized requirements with stakeholders. This may include holding meetings to deliberate on solving specific problems, identify risks and manage technology-related restrictions.
Lead troubleshooting and support activities with customers.
Project and Planning Participation
Coordinate and engage with multiple ongoing projects and deployed services.
Ensure projects continue to meet the established objectives and business needs within the established timeframe through a continual service improvement methodology. This includes leading deployment testing, problem resolution efforts and managing relationships.
Participates in university- and campus-wide IT planning efforts.
Professional Development and Proficiency Maintenance
Who we are:
System Administration, which also houses the Office of the President, is located in the uptown neighborhood of Denver with a few smaller offices located on the campuses. However, this position is located in Denver, or has the ability to work remotely. Many of our departments support the educational and research missions of the four University of Colorado campuses, but System Administration is not considered a campus. We provide diverse opportunities for professional development, innovation, and collaboration with talented staff and faculty. Learn more about CU System Administration at https://www.cu.edu/cu-careers/cu-system .
The University of Colorado has been proactive in response to the COVID-19 pandemic. You can visit our COVID-19 webpage at https://www.cu.edu/covid-19 for more information.
What we offer:
Salary: The salary range has been established at $66,408 - $84,519, with the expected hiring range of $67,000 - $72,000.
Benefits: The University of Colorado offers an excellent benefits package including:
Medical: Multiple plan options
Dental: Multiple plan options
Additional Insurance: Disability, Life, Vision and Wellness
Retirement 401(a) Plan: Employer contributes 10% of your gross pay
Paid Time Off: Accruals over the year
Vacation Days: 22
Sick Days: 15
Holiday Days: 10
Tuition Benefit: System employees have the benefit on all campuses
ECO Pass: RTD Bus and light rail service
Additional Perks & Programs: Click here to access a few more Perks and Programs at https://www.cu.edu/cu-careers/perks/cu-system
Click here to access our Total Compensation Calculator at https://www.cu.edu/node/153125 to see what your total rewards could be at CU. This position is a University Staff position.
More information on benefits programs, including eligibility, is available at www.cu.edu/employee-services/ .
Knowledge, Skills, and Abilities
To be successful in this position, candidates will need the following:
Knowledge of project management best practices
Knowledge of IT data analysis principles and best practices
Knowledge of incident response and handling methodologies
Knowledge of the business and organizational structure of CU
Knowledge of and experience with Agile methodology, writing user stories, managing scrum calls, and prioritizing a backlog
Knowledge of and experience with all aspects of application testing.
Analytical and problem-solving skills, including the ability to examine and summarize data and trends in order to resolve issues and produce results
Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal
Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems
Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others
Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly
Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions
Customer service skills, including the ability to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly demeanor
Technology testing and analysis skills, including the ability to analyze data, determine trends and errors, and troubleshoot systems for enhancements and fixes
Effective presentation skills including the ability to clearly articulate technical and business process-related concepts to groups and individuals with varying ranges of technical literacy.
Excellent judgement and decision-making abilities
Ability to interpret and evaluate user requirements and produce and analyze data
Ability to work with tight deadlines and manage frequent requests from all levels of Advance users each having their own timelines and constraints.
Ability to utilize effective communication strategies, perform outreach and interaction with constituents, and strengthen business relationships with all Advancement staff, Alumni Relations colleagues, and business partners.
Effective written and oral communication skills and interpersonal/customer-relations skills.
Ability to work in and navigate a highly complex policy and organizational environment
Ability to development high level strategy, business cases, process mapping, formal requirements specifications, design of complex systems with a demonstrated ability to translate them into solutions.
Ability to developing, testing, implementing, maintaining, and upgrading complex application systems.
Ability to collect and document business needs and translate the information collected into technical specifications
Bachelor’s degree from an accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis)
Three (3) years of business and/or technical analysis experience, which may include any combination of the following components:
Documenting business processes
Creating business cases and functional specifications
Writing test plans
Analyzing and troubleshooting software application issues
Testing software application changes
Five (5) years of business or technical analysis experience, as indicated above
Experience with Salesforce or Advance Application
Experience with fundraising organizations and their related business processes
Experience implementing an enterprise application
Experience in the field of engagement, marketing, or communication
Experience working with or in government and/or and institution of higher education
Professional certification (e.g. Certified Business Analysis Professional, Certification of Competency in Business Analysis)
Job: Information Technology
Primary Location: Denver
Job Category Information Technology
Department S0001 -- System Administration
Posting Date Jan 12, 2021
Unposting Date Ongoing
Posting Contact Name Joshua Brumley
Posting Contact Email Joshua.Brumley@cu.edu
Posting Number 00001447
Req ID: 19882
The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.