University Information Services (UIS) provides technical services and enterprise applications to the University of Colorado’s (CU) four campuses and the Office of the President. UIS is committed to excellence in customer service, technical expertise, and the development of enterprise applications responsible for supporting CU’s students, faculty, human resources employees, finance employees, and others.
The Systems Engineer is involved in the planning, implementation, administration, and operational support of the University's enterprise infrastructure. This includes daily issue resolution, regular maintenance work, advisement, and contribution for project initiatives primarily within the infrastructure team. This may also include participating in the definition, application, and support of best practices used by the team with a focus on continual improvement.
The Systems Engineer reports to the Assistant Director of Enterprise Cloud Services (ECS) Infrastructure and is exempt from the State of Colorado Classified Staff system.
Duties and Responsibilities:
Duties and responsibilities of the position include, but are not limited to:
Participates in and/or leads activities responsible for the design, planning, configuration, installing, implementing, maintaining, documenting, troubleshooting, and upgrading infrastructure related services
Performs diagnostics and resolves and/or escalates complex problems to vendors as needed to address system, network, application, and customer problems
Collaborates with other teams within UIS and other CU campuses to carry out daily operations and complete projects and/or various initiatives
Researches, evaluates, and tests new technology solutions, best practices, and methodologies
Ensures infrastructure systems are secure, reliable, and performant throughout established lifecycles with best practices implementation, defined change management procedures, and meeting security policies and standards
Deploys and manages server operating systems, both physical and virtual
Configures, maintains, and supports network storage
Administers backup/restore services
Administers and supports access, distribution, and core network services to include firewall, load balancer, and wireless solutions
Utilizes configuration management and deployment tools, along with scripting/programming skills, to troubleshoot and automate work
Drafts and maintains documentation covering essential job functions and supported systems
Participates in required on-call rotations for after hours and weekend support
Active Directory Management
Windows Server Administration
Voice over Internet Protocol (VoIP) Administration
Knowledge, Skills, and Abilities:
To be successful in this position, candidates will need the following:
Knowledge of Red Hat Enterprise Linux (RHEL)/Windows operating systems, including systems performance tuning skills
Knowledge and understanding of layer 2/3 network, Fiber channel, storage area network (SAN), network attached storage (NAS), backup/restore
Knowledge of domain name system (DNS), Samba, network file system (NFS), transmission control protocol/internet protocol (TCP/IP), secure sockets layer (SSL), hypertext transfer protocol (HTTP)/HTTP secure (HTTPS), load balancing, simple mail transfer protocol (SMTP), network time protocol (NTP), and Active Directory
Knowledge of and skilled in the use of scripting languages (e.g. BASH, PYTHON, PowerShell, etc.)
High Availability, scalability, and security infrastructure design and implementation skills
Enterprise virtualization and container solutions skills
Oral, written, and listening communication skills, including the ability to accurately interpret with others are saying and convey messages, information, concepts, and details clearly
Business analytical skills, including the ability to understand the business of UIS and its customers in order to present, recommend, and implement technology solutions based on business needs
Ability to utilize Microsoft Office (e.g. Word, Excel, PowerPoint, Outlook, etc.) and Visio for the management of tasks & documentation purposes
Ability to effectively communicate complex technical details and concepts to both technical and non-technical audiences
Ability to interact positively, clearly, and professionally with customers, peers, and upper management
Analytical and problem-solving skills, including the ability to analyze data and trends in order to produce results
Ability to work independently, as well as part of a cross-functional team
Bachelor's degree from an accredited institution of higher education in computer science, engineering or other related information technology field, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis)
Four (4) years’ experience serving in a Systems Engineer capacity, or similar role, with any combination of experience in:
Planning, implementing and supporting Linux and/or Windows servers
Planning, implementing, and operating enterprise server virtualization and/or containerization platforms
Configuring and administering enterprise level next generation firewall and load balancer solutions
Building and supporting enterprise SAN environments
Utilizing one or more scripting languages (e.g. Bash, Python, PowerShell, etc.)
Participation in an afterhours and weekend on-call schedule for maintenance windows, change request work, and/or emergency situations
Local and regional travel around the Denver area to datacenters, remote branches, and CU campuses. Travel is required on an "as needed" basis, requiring this position to be based near Denver, CO.
Seven (7) years’ experience serving in a Systems Engineer capacity, or similar role as required above, with additional experience in:
Route/Switch/ networking; datacenter, core, and branch office
Setting up and operating backup/restore solutions
Configuring and utilizing system/network monitoring tools; alerts, log review, analysis, and remediation
Utilizing automation tools such as Puppet, Chef, Ansible, TerraForm, or related tools
Deploying, integrating with and/or supporting cloud infrastructure services (AWS, Azure, GCP)
Mid-level or above certifications in one or more of the previously mentioned areas of disciplines/expertise listed in the minimum and preferred qualifications
Who we are:
System Administration, which also houses the Office of the President, is located in the uptown neighborhood of Denver with an office in Broomfield and a few smaller offices located on the campuses. However, this position is located at CU Systems, 1800 Grant St., Denver, CO. Many of our departments support the educational and research missions of the four University of Colorado campuses. We provide diverse opportunities for professional development, innovation, and collaboration with talented staff and faculty.
What we offer:
The salary has been established at a range of $90,000 to $95,000.
The University of Colorado offers an excellent benefits package including:
Medical: Multiple plan options
Dental: Multiple plan options
Additional Insurance: Disability, Life, Vision and Wellness
Retirement 401(a) Plan: Employer contributes 10% of your gross pay
Paid Time Off: Accruals over the year
Vacation Days: 22
Sick Days: 15
Holiday Days: 10
Tuition Benefit: System employees have the benefit on all campuses
ECO Pass: RTD Bus and light rail service
Additional Perks & Programs: Click here to access a few more Perks and Programs at https://www.cu.edu/cu-careers/perks/cu-system
Click here to access our Total Compensation Calculator at https://www.cu.edu/node/153125 to see what your total rewards could be at CU. This position is a University Staff position.
More information on benefits programs, including eligibility, is available at www.cu.edu/employee-services/ .
The University of Colorado has been financially impacted by the COVID-19 pandemic and has issued furloughs for select employee groups. This position may be subject to furlough. You can visit our furlough FAQ at https://www.cu.edu/employee-services/collaborative-hr-services/cu-system-administration/employee-resources/furlough for more information.
The University of Colorado has been proactive in response to the COVID-19 pandemic. You can visit our COVID-19 webpage at https://www.cu.edu/covid-19 for more information.
Job: Information Technology
Primary Location: Denver
Job Category Information Technology
Department S0001 -- System Administration
Posting Date Jun 25, 2020
Unposting Date Ongoing
Posting Contact Name Celsey Duritsa
Posting Contact Email firstname.lastname@example.org
Posting Number 00769422
Req ID: 18729
The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.